crossing the political divide Brexit has been the catalyst for enormous debate and acrimony over the last couple of years. In the latest series of Across the Red Line, Louisa Weinstein joins Anne McElvoy to challenge individuals from across the political divide...
Front line staff are vital agents in challenging situations on the railways and need to react quickly. Travelling can be stressful particularly when it’s busy. Stress is an easy trigger for conflict so good customer support requires...
Managers need superpowers to resolve conflict situations and get on with their day jobs. But, these superpowers are not out of any manager’s reach. This article sets out how Managers can become Resolution Agents and develop an empowered working environment...
How to get what you want in negotiations Whether you are negotiating Brexit or a salary rise, there are key strategies to getting what we want in negotiations. This article sets out keys to ride any negotiation storm How to get what you want in...
How to resolve conflict with your investor When stakes are high, egos come to the fore and often accentuate behaviours that upset or irritate others. This article sets out some key tools to help resolve conflict with investors ...
